SMITH'S- AWESOME EXPERIENCE THIS MORNING....

This is a Post I wrote on the Facebook page of Smith's Food and Drug.

I wanted to share it with you all and here....



Hey I just wanted to write and give a compliment to an Associate in your Smiths Store in Magna, Utah located @ 8055 W 3500 South - Anyhow I was doing some shopping and I was looking for assistance in the dairy area (where the cottage cheese and other items are located).  I could not find anyone but, did notice that there was a meat department associate close by so I asked her if she could find someone to help me. She took it a step further. She took interest in what I was looking for and I pointed it out, she then went to see if there was any in the back room after taking down the upc number. She did not find any so she came back and told me and then pointed out that there was one of the other ones (brands) I think it was another Kroger brand one and she honored the price and gave me the cottage cheese that was at the higher price for the sale price because the ones on sale was not in stock! WHAT AWESOME SERVICE!!!! Will definitely be returning! Just love smiths and Kroger. Her name is Cindy!  Thanks so much!




Response back from Smith's

"Smith's Food and Drug Stores Wow! Thank you for the kind words, Heidi. We love hearing these amazing stories. We will be sure to pass your praise on to the store and back to Cindy. Thank you and have a great day. "

RED ROBIN.....

A Message and in this case this will be my review on my experience at Red Robin today

06/21/13



Yeah so i went into your resturaunt in West Valley City, Utah and redeemed my birthday burger. I came in contact with a employee who was kind of new so he got a manager to come and assist. The manager saw my coupon and Started to make a point about "Well, we normally require you (the guest) to dine in to have this coupon honored but, i will do this - this time. To which i replied you know what ? i have never had this problem accept 1 other time several years ago when they tried to not honor it. And i did talk to a manager at that time and he assured me it is not a problem or even required and that you all can easily do it as take outs." and again he replied and said "well the manager at the time probably didn't worry about it at the time and i won't now but, that is what we normally require."
Are you all serious ? If you are going to have a loyalty/eclub that gives your valued "guests" a "gift on their birthday!" with the exception of a Due date. If you are going to offer in this case a "Free birthday burger! " Then JUST GIVE IT TO THE CUSTOMER'S.  Without "Strings attached" or requirements like "you have to dine in to get your gift!" What ? what is that? I also believe that needs to be changed. And like stated if your going to give a customer something then give it to them. Do not decide for your guests how they will get it honored. It should be our choice  (the customer's) if we want to eat it there or take it home with us. Not your's. You know it is not the dining in that bothers me. It is the principle of the matter and of having a resturaunt decide and attach strings to how we get our coupons redeemed.

Check out my review for the READING KINGDOM READING AND WRITING PROGRAM

Please check out my review i posted on my blog Saving with Heidi  via http://savingwithheidi.blogspot.com/2013/06/reading-kingdom-reading-and-writing.html

before you invest....

Deseret Book- "WE DECIDE AND OUR COMPUTER DECIDES IF YOU GET YOUR CATALOGS.... NOT YOU!"

So since Bryan and I moved back up here to Utah and i was in the process of updating all my information so there wouldn't be any or to much interruption in recieving mail and the catalogs i like and am on the mailing lists for. Deseret Book is included.  So i thought i was being and getting ahead of the game by visiting the Deseret Book facebook page and then emailing them as well so they can have my updated info and address.  I was told everything was taken care of as far as that.  Well a couple of months went by and even to date i still am not getting my catalogs from Deseret book. So one of the last times i was in the valley fair store and i updated information again with a store associate he was really nice and that was that. I still haven't been recieving my catalogs.  A couple of days ago i now finally get a response from them having me email there customer service department to have the issue taken care of.

So i did that.... I get this response today


 here is my original message to them

MY message

"So i am on your mailing list to get your catalogs in the mail. My address is updated and i should be on your list but, i am not getting my catalogs here at my house. Why ? my address is: Heidi Walls
3844 South Danbury Cir. Magna, Utah 84044-2223 and i would like to recieve my catalogs. "

There response to me

There message

"JUN 13, 2013 | 04:37PM UTCEmily replied:

Heidi,
Thank you for your e-mail. We are sorry for the confusion. I have looked at your account and do not show any purchases, which may be why the catalog is no longer coming. If your account is inactive for so long, we stop sending the catalog. If you have just recently requested it however, you should receive the next one when it comes out. Hopefully this information is helpful.

Best Regards,

Emily Morgan
Deseret Book
Customer Service Rep. "

 

 

Really ? are you serious ? that don't even make sense!!!

 

Anyhow my response back to them

 

My response

 

"

I have never heard that before... I should be getting my catalogs anyway.... Your system and your people should not be deciding whether i get my catalogs or not. I signed up and you all should have my current address and i should be getting my catalogs and that is that.... My mom get's hers. I should be the only that decides if i want and get the catalogs. not Deseretbook, their computer system or employees. ONLY me (the customer). I am on your list and my address is Heidi Walls 3844 South Danbury Cir. Magna, Utah 84044

Please send me my catalogs. And if it is a matter of there hasn't been purchases for awhile so that results in the catalogs being stopped in sending that is not right. And there needs to be changes made and implemented with your company and system. That is not right for a computer system or store etc. to decide when to drop people from a list.  "

 

Just a excuse and measure of bad busines.... So we will see if this issue get's straightened out and if down the road i get dropped from the list again.

 

Will keep you informed....

 

 

Sizzler....

At the beggining of May my mom, myself, and one of our family friends went out to Eat at Sizzler (the one in West Valley City, Utah) and needless to say that at the time the service was not good and that being due to long waits (when it was not busy) waiting along time to get our food etc.

We gave them another try last night and it was perfect because that was our actual family celebration for bryan's birthday. So it was me, my mom and dad, and my sweetheart bryan.

This experience was so much better and it was such a Fun night. Thanks Sizzler for making our experience great.

Dominos Pizza

A few weeks ago my family and i ordered pizza from Dominos. And needless to say we were disappointed. After conversing back and forth with their people and corporate and the local store nearest to our house. We were granted a Credit on our account. What it was - it was for 2 large 3 topping pizza's and a free order of breadsticks. We used the credit tonight. And it was a little bit better. Still disappointing a little but, for a different reason. I think i will just not order from them for awhile.

Bank of America.....

Let me just catch you all up... So on or around the end of April i decided it was time i ordered us some checks so it would make our banking a little easier. So i put the order through and did it through our online banking. And it did not take to long to recieve our checks. Well the checks came and printed on the checks still had my MAIDEN NAME on it. Really ?

Anyhow so i call back in to report the discrepency and to get it rectified and i find out that almost a year later after we were married (by this time it is the 1st of May).  I was not happy and i talked to a rep and i was getting no where and then i talked to a supervisor and at first i thought i would not get anywhere.  But, by then end of the conversation she had told me that she was putting in a request to have sent out to me a Brand new order of checks and they would be coming overnight. And i would not be charged for the order., She also put in a request to have sent out to me Name Change documents sent in the mail so i could sign, send back and my last name could get changed on our account from Richhart to Walls.  That was at the 1st of the month and still NOTHING.

So i was thinking about it and called back in today and i even got on a chat session with a bank representitive. The first rep. Myesha unfortunately and for some reason disconnected the chat. Really ? bad business. So i got on a chat with another rep named Alvin.  And let me tell you that Alvin was so nice and helpful. I told him what i needed and he told me i would need to call into the customer service line to get further assistant from a rep in the customer service phone center. He stayed on chat with me till my phone conversation was completed and even the phone rep was very kind and helpful. So in the end- Very good service.

CVS.COM - Follow up....

Recently I wrote about a terrible experience I had with a CVS.COM phone/call center rep.
The incident in question took place last Monday. Anyhow I wanted to write and follow up. I spoke with a supervisor or rep of their offices and he concurred that I and no customer should be treated and experience what I did. We had a discussion for a few minutes and he said they would also be reviewing the call with the rep who is involved and will be taking care of the matter accordingly.

Also they cancelled my order as I requested and also because of the experience and REFUNDED my money. So I am happy!!! I just wanted to follow up.

CVS.COM = BAD EXPERIENCE

Sorry this is a couple of days late in coming.... things have just been crazy busy.... This is something I feel I have to write and let you all know about. I had placed a order on cvs.com over the weekend and Monday morning I was just simply calling to check the status on things and this is what I encountered. ""here is what i have posted on your facebook page just so you can get a whole picture of what and how your employees in your cvs.com call and customer center center are representing cvs by and how they conduct themselves and treat customers. One rep in particular. BAD CUSTOMER SERVICE: I was just on the phone with KYLE one of your CVS.COM call center reps. About an order and he wanted to and attempted to charge my credit card again for a order I placed online on Saturday night and according to him the system rejected my order because there was not a email address attached to my order. We updated the info and he ran my card again and the card was not being authorized because I have other pending and processing transactions on my bank account. So then he starts talking over me and getting real rude, STARTS ARGUING WITH ME ON THE PHONE and getting real nasty and throwing around that he has worked in a bank for 5 years which I really do not care. He was trying to make a charge again on something that can't happen. Even at the beginning at the call he was getting argumentative and defensive and putting words into my mouth saying I didn't want him to help me and then towards the end of the call he was getting real ugly, argumentive, and treating me as the customer like garbage and just he talked it was like he was looking down on me. He refused to let me talk to a supervisor and then said and insisted that one was not available and I had to request a supervisor at least 3 times and right there on the phone a recorded conversation he scoffed and kind of chuckled at the request and then said sure and was just real rude, unprofessional and said "a supervisor is going to tell you the same thing!" and was accusing me of not wanting him to help me and stuff again. He and other reps like him seem to forget that it is the customers that keep them in a job and that they work for us. We do not work for them and to have someone be so rude and unprofessional is unacceptable. I would like the order processed somehow without making another attempt on my card or I WANT MY ORDER CANCELLED. And as a customer something done and dealt with about this rep. Customers do deserve service like this. "

Retraction on Walmart Post from Earlier....

I have and want to offer a follow up and Retraction on my Earlier Walmart post. And it's simple....


"RETRACTION ON EARLIER POST!!! * The pay issue was because the store cut me a check so that is why funds were reversed. So apologies for frustration of my earlier post. Walmart has renewed my faith and trust. Thank You! "

As stated above the issue occurred because they decided to cut me a check rather than do the direct deposit. I have faith and trust that this company is a wonderful, Ethical, and Honest company.

SHAME ON WALMART.....

Something I need to get the word out on....  Today is payday and I had my paycheck directly deposited and then almost as fast as it was directly deposited it was reversed. So dishonest and unethical of walmart.


Here is what I posted on Facebook on their facebook page. This also will be going on Twitter.



"

I Just want to say that I Used to be an associate for you all and well let's see I am no longer with the company. And today being payday I was and still am DUE my final check. I have direct deposit and It was deposited and then YOU ALL TOOK all my paycheck and funds I set up for direct deposit between 2 accounts you took all my pay back out of my checking and savings accounts. Which is now resulti...ng in me being in the negative, and receiving Overdraft fees. I do not UNDERSTAND A COMPANY who does their associates/former associates wrong like that. You deposit money (pay) into a associates account and then take it all back. That is unethical and completely and clearly dishonest. WE earn our money and do not expect on PAYDAY to have our money reversed by WALMART! money we earned and deserve. Also I was a overnight stocker and was told at the time I interviewed and got hired that I would get paid my base pay and a $1 more a hour overnight differential. Well I never got paid my differential and I just got paid my base rate. Another dishonesty.... No wonder among other things you have such high turn over. I want my Paycheck and what I am due and to not have the money reversed.  "

CARL'S JR. IN MAGNA, UTAH = AWESOME....

This Morning my mom and I ran a couple of errands.... We went to the Water Company - Yeah you heard it right- Magna Water to allow them to take some of our money (pay our bill), Went to Smith's to pick up some groceries, and then to continue our routine my mom and I started a couple- few years ago (has it been that long)

Of going to get our favorite which is Bacon, Egg, and Cheese Biscut and a cherry coke (the old favorite used to be though Dr. Pepper).

Anyhow so we go to the Carls Jr. in Magna and anyhow they were really swift, but accurate and polite and really nice (I guess that is the same thing).  And there was a customer in front of me with her daughter and her order was up and she was going out the door. And I guess it was a Store manager or some district or area manager type that was there today because when this one customer was leaving he was real polite and said Hi to the little girl and asked the mom if they could get anything else for her and he then opened the door for her and said "Have a nice day!"

Well I came maybe a couple of minutes behind her (if even that) and by then he was starting to go back to the back behind the counter and he saw me leaving and he came up to me and I had a similar exchange and experience and I was asked if there was anything else they could get me and if I had everything., I replied no and he said "Thank you, have a nice day!"

Talk about Good Service!!!!

SMITH'S..... So Disappointing....

Alright so I have got to tell you... Yesterday Me, my Love, and my mom were out and about and we went to Smith's.  Smith's in Magna, Utah

We went to pick up some items to make Breakfast with right ? Anyhow we select our items and head
to the Checkout line. We went to U-scan and Bryan was scanning or attempting to scan the items. And more than once the system "hung up" and would not let us advance. We were growing frustrated.

We called over the cashier who was at the time working U-scan. And mind you this lady has been with Smith's for at least 15-20 Years maybe more than that. Her name is Kim.

She comes over and I guess because of how long she has worked for the company she has grown Over-confident and Cocky. Because she came over with her little handheld electronic device and we tell her what the troubles were and she proceeds to go on and say

"Well let me tell you and show you what YOUR DOING WRONG!" I am thinking "Excuse me ?"

"We then say it is not our error we are just trying to scan our items and so we can be on our way." She again continues with "Let me finish and show and tell you what you are doing wrong !"

 "You see these 2 items (she is trying to show us on a computer screen/the register) highlighted in blue? that indicates that you pushed a button and have selected to put these items in the cart and or that you have put your items back in the cart!"

 again we say "This is not our error, there is nothing in the cart, we have not moved anything- everything is here on the scale- nothing has been moved."

(Clearly one should be able to see that everything was still on the scale and nothing was in the cart or moved).

To which she replied with "Well I'm not going to argue with you, but that is what your doing wrong."

Your not going to argue with us ? that is exactly what you are doing!

First of all I'm not stupid!!! I know how to use U-scan and I have used Self checkout/u-scan for years., My family and myself has been shopping at Smith's for years.

Secondly.... You never Argue with a customer and you CERTAINLY NEVER- EVER tell and BLAME a customer for anything and your also your equipment not working right.  BAD BUSINESS!!!

It was a miserable trip and a real disappointing experience.

I wrote a letter on Smith's website...

here is all of what i wrote

"My Husband, my mother and myself were in your store this morning. In Magna, Utah the store located at 8055 W 3500 South buying some items and we were using the u-scan. And experienced some problems due to system error. NOT CUSTOMER ERROR. Anyhow we had to call the cashier over 3 times and the last time she came over she (her name is i believe Kim or Kimberly) which has been with smiths for years. She has long brown hair and she is about 5'3. Anyhow she comes over and proceeds to BLAME us for being the reason that the system was not advancing, scanning as it was made to. She was trying to pass off to us that the reason the equipment was not working properly is because we were doing something wrong and doing it wrong. She said and i quote "Well, let me tell you what your doing wrong... you see the items highlighted in blue?" "that says that you are putting items and selecting somehow to put items in your cart and moving them off the scale." When we told her at least 2 or 3 times we hadn't moved anything off the scale and had not put anything back in our cart. She insisted and argued that is why the u-scan wasn't working properly. Was because it was of our ERROR and because of what we were doing wrong. Excuse me we just said it is not us and our error and were not doing anything wrong. Clearly there was nothing in our cart. Everything (all our sacks) were still on the scales. She finally said "well i'm not going to argue with you but, that is why the machine isn't working right is because your doing it wrong." Um, that is exactly what she was doing. She was arguing with the customer, blaming the customer for machine error or what have you and deflecting it onto the customer rather than the equipment and then treating the customer like they are wrong, she is right and that they are the problem and incompetent. She has been with Smiths for years she should know how to deal with customers. And handle these situations and not blame the customer. and she should be providing a positive experience not a terrible one. And should be showing the utmost respect not disrespect.  I have done and used the u-scans for a real long time. I'm not stupid and either is my spouse or family. So I know what I am doing. Just a bad and disappointing experience. Not sure that i want to come back anytime soon. "

My Awesome Scentsy Consultant and Rep. - JANA!!!!

Well this isn't a review on an establishment persay... Yet this particular post is about and showcasing and telling you all about an Absolute Awesome Scentsy rep. She was/is my rep for Scentsy and now Velata, Grace Adele from home in Utah... Jana is the absolute best - I Just love recieving catalogs and her newsletters. Back in the fall of 2011. She was so very sweet to be the absolute first one to send me my very first wedding gift She sent me my purple Warmer and some bars. And every time i need and want something from Scentsy i always give her my business. Most recently as recent as last week I ordered me some Car cirlcles and my very first purchase of Hand soap in the Brand new Layers products line. I ordered on Friday or Saturday and the package arrived on Tuesday i believe. I was sure to put a car circle in all the vehicles of my household members (I.E. My mom in law's car/mine and my hubby's rodeo the three of us share), my saturn, hubby's honda, and brother in law's truck and i still have a few left over. And i ordered and got my hand soap. At first i could not get the pump to work on my hand soap. It was popping off and i couldn't use it. So i let her know and she was in the process and was going to send me a replscement. Well i tried one more time and i had some how fixed the problem and got it to work. So i hurried and told her that i fixed my hand soap problem so nevermind on the replacement soap. As it would not have been right to say nothing and have her send me another one. I have french lavender Layers (by Scentsy) hand soap and it smells so good. My point is though Jana always is encouraging me and inviting me to join her scentsy team. Even when money is a issue right now she is always saying whenever your ready i would love to have you on my team. She always takes care of you as a friend and customer and she has a quick response time when you send her a message and contact her. It's 3 hours at the most rather than having to wait days and days to get a response. JANA YOUR THE BEST!!!! THANK YOU FOR BEING A AWESOME SCENTSY REP.

TACO BELL

I went by Taco Bell today down here in Mesquite.... What can i say??? Nothing but GOOD and Awesome service. I went in there and Ordered me 2 - 5 Layer Burrito's and a Large Dr. Pepper. From the time i entered, placed my order, recieved my order was a total of 5-7 MINUTES from when i walked in till i walked out. Such awift, accurate, wonderful service. KUDO'S to the crew of Taco bell located on Cartwright and belt line (approx) here in Mesquite, TX!!!! I definately will be back!!!!

Chuck E. Cheese....

Welcome to my new blog.... This is my first review of service, experience of establishments and businesses i visit and frequent. And like i said the service and experience I/We have in the process. This past Sunday night Bryan and I went with our Friends Savat and Sabrina and their 2 little girls who are 18 months and 5 months. We went to Chuck E. Cheese up In Allen, TX (Which is next to Plano - going North - towards McKinney). We were so excited because we were all going out and because it was likely the first time for the little girls. And for me and Sabrina our 2nd time in our whole lives and probably for the guys as well. We got there and we got ordered and after that it just turned really disappointing... First of all the prices (from what i remember., the prices are a little bit on the "pricey side" you can get value deals (which includes your drinks, tokens and pizza but, first of all you only get 1 topping on the pizza that is included in the price and additional toppings are upwards of $2 per topping (Just shy of $2 per topping i think it was around $1.79 per extra topping). Then the drinks are children sizes (Hello adults come there as well). And then my hubby decided he wanted to get him a salad bar (which is unlimited) however an additional $6.99 per person for the salad bar (really ? i can go just about to any other resturaunt and pay maybe $3 approx for a added on salad bar. Well he went to get back in line to order his salad bar and I kid you not he waited in line for between 15-20 minutes just to order a salad. He then was mentioning it to the cashier and some kind of manager who was up front. They didn't care. There was only 1 cashier up front and the lines were almost to the door and never at anytime did anyone call for assistance so the customers can get through the line in a timely fashion. When you could see at least 3-4 employees walking around and behind the counter and doing nothing like "Here's a idea! open another register!" No that did not happen. Then items o the salad bar tasted Funny and weird like they were about to spoil or go bad., The pizza was Disappointing it tasted like a cardboard pizza and you tasted more crust than toppings or anything else. And then several of the arcade/video games were not working. But, the game playing was alright! I can go to Amazing Jakes or Cici's and have better tasting food, better prixes, and people who care.

REVIEWS....

Several Experiences with establishments, and the people who are associated with companies lately has prompted me to start this blog. So i hope you will find my reviews and experiences helpful and useful etc. in some way. This blog is just for awareness.... I am a individual and consumer who wants to showcase both good experiences and bad that i have while i am out and about. I am not in anyway affiliated otherwise. I will NOT BE REVIEWING PRODUCTS on this blog. Just experiences i have at places and so on and so forth. All the content on this blog is my opinion and true and my opinion only. You will get complete honesty. While what i say may at times be blundt. I figure it better to be honest. I will not be "sugar coating" or "skirting around the issue" for nothing or no one.