CVS.COM = BAD EXPERIENCE

Sorry this is a couple of days late in coming.... things have just been crazy busy.... This is something I feel I have to write and let you all know about. I had placed a order on cvs.com over the weekend and Monday morning I was just simply calling to check the status on things and this is what I encountered. ""here is what i have posted on your facebook page just so you can get a whole picture of what and how your employees in your cvs.com call and customer center center are representing cvs by and how they conduct themselves and treat customers. One rep in particular. BAD CUSTOMER SERVICE: I was just on the phone with KYLE one of your CVS.COM call center reps. About an order and he wanted to and attempted to charge my credit card again for a order I placed online on Saturday night and according to him the system rejected my order because there was not a email address attached to my order. We updated the info and he ran my card again and the card was not being authorized because I have other pending and processing transactions on my bank account. So then he starts talking over me and getting real rude, STARTS ARGUING WITH ME ON THE PHONE and getting real nasty and throwing around that he has worked in a bank for 5 years which I really do not care. He was trying to make a charge again on something that can't happen. Even at the beginning at the call he was getting argumentative and defensive and putting words into my mouth saying I didn't want him to help me and then towards the end of the call he was getting real ugly, argumentive, and treating me as the customer like garbage and just he talked it was like he was looking down on me. He refused to let me talk to a supervisor and then said and insisted that one was not available and I had to request a supervisor at least 3 times and right there on the phone a recorded conversation he scoffed and kind of chuckled at the request and then said sure and was just real rude, unprofessional and said "a supervisor is going to tell you the same thing!" and was accusing me of not wanting him to help me and stuff again. He and other reps like him seem to forget that it is the customers that keep them in a job and that they work for us. We do not work for them and to have someone be so rude and unprofessional is unacceptable. I would like the order processed somehow without making another attempt on my card or I WANT MY ORDER CANCELLED. And as a customer something done and dealt with about this rep. Customers do deserve service like this. "