RED ROBIN.....

A Message and in this case this will be my review on my experience at Red Robin today

06/21/13



Yeah so i went into your resturaunt in West Valley City, Utah and redeemed my birthday burger. I came in contact with a employee who was kind of new so he got a manager to come and assist. The manager saw my coupon and Started to make a point about "Well, we normally require you (the guest) to dine in to have this coupon honored but, i will do this - this time. To which i replied you know what ? i have never had this problem accept 1 other time several years ago when they tried to not honor it. And i did talk to a manager at that time and he assured me it is not a problem or even required and that you all can easily do it as take outs." and again he replied and said "well the manager at the time probably didn't worry about it at the time and i won't now but, that is what we normally require."
Are you all serious ? If you are going to have a loyalty/eclub that gives your valued "guests" a "gift on their birthday!" with the exception of a Due date. If you are going to offer in this case a "Free birthday burger! " Then JUST GIVE IT TO THE CUSTOMER'S.  Without "Strings attached" or requirements like "you have to dine in to get your gift!" What ? what is that? I also believe that needs to be changed. And like stated if your going to give a customer something then give it to them. Do not decide for your guests how they will get it honored. It should be our choice  (the customer's) if we want to eat it there or take it home with us. Not your's. You know it is not the dining in that bothers me. It is the principle of the matter and of having a resturaunt decide and attach strings to how we get our coupons redeemed.