Recently I wrote about a terrible experience I had with a CVS.COM phone/call center rep.
The incident in question took place last Monday. Anyhow I wanted to write and follow up. I spoke with a supervisor or rep of their offices and he concurred that I and no customer should be treated and experience what I did. We had a discussion for a few minutes and he said they would also be reviewing the call with the rep who is involved and will be taking care of the matter accordingly.
Also they cancelled my order as I requested and also because of the experience and REFUNDED my money. So I am happy!!! I just wanted to follow up.
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