Tuesday, May 28, 2013

Bank of America.....

Let me just catch you all up... So on or around the end of April i decided it was time i ordered us some checks so it would make our banking a little easier. So i put the order through and did it through our online banking. And it did not take to long to recieve our checks. Well the checks came and printed on the checks still had my MAIDEN NAME on it. Really ?

Anyhow so i call back in to report the discrepency and to get it rectified and i find out that almost a year later after we were married (by this time it is the 1st of May).  I was not happy and i talked to a rep and i was getting no where and then i talked to a supervisor and at first i thought i would not get anywhere.  But, by then end of the conversation she had told me that she was putting in a request to have sent out to me a Brand new order of checks and they would be coming overnight. And i would not be charged for the order., She also put in a request to have sent out to me Name Change documents sent in the mail so i could sign, send back and my last name could get changed on our account from Richhart to Walls.  That was at the 1st of the month and still NOTHING.

So i was thinking about it and called back in today and i even got on a chat session with a bank representitive. The first rep. Myesha unfortunately and for some reason disconnected the chat. Really ? bad business. So i got on a chat with another rep named Alvin.  And let me tell you that Alvin was so nice and helpful. I told him what i needed and he told me i would need to call into the customer service line to get further assistant from a rep in the customer service phone center. He stayed on chat with me till my phone conversation was completed and even the phone rep was very kind and helpful. So in the end- Very good service.

No comments:

Post a Comment