Intermountain Healthcare (IHC)

So disappointed with their Phone reps or 1 in particular in their financial services. I just called can't remember the gal's name and to be honest not sure she even said what her name was.  Anyhow i simply was calling just to report that i would be making a payment on a couple of my accounts i would be making a appointment in the morning or tomorrow. The lady was SNIPPY as hell!, she was spending some good time talking over me but, that is not the worse part the worse part in my view is when she started to seemingly raise her tone of voice (at least it seemed that way to me), started getting argumentitive and making me feel like a piece of crap and trash. She going on about a new date of service that came in 6 days ago when i did not care about that. I just wanted to make it known i was going to be making a payment(S) tomorrow. Also going on something about collections. NOT WHAT I CALLED for. She assumed and was assuming i was asking to be put on a payment plan when i was not. I know how the system works. Remarks like "Ok well i am just trying to do my job" "And i am just trying to accomplish explaining how things work" blah blah blah and not really listening or giving a damn about what i as a customer was saying and fulfilling my request of notating an account about a payment. She in my opinion was unprofessional, insubordnate etc. So disappointing!!! and another thing disappoint OVERALL is that these people are unwilling to set people up on payment plans without payments less than $25 to start. Seriously disappointing and we as the paitents have struggles financially and we need help and if we didn't need help we would not request a payment plan.  think things need to be implemented and changed in those ways. Just sayin

CARLS JR - 3555 W 3500 SOUTH

So my daughter and I went to get 2 orders of biscuts and gravy, and 4 cinnamon pull aparts. Well we got the cinnamon pull apart's and surprise 2 bacon, egg and chesse biscuts instead OF WHAT WE ORDERED and that being the Biscuts and gravy. When I called back the 1st time I called no one answered. Then I called back a 2nd time a guy who is a supervisor and I believe his name is Luciano or something like that. I told him what happened also the fact that when I was there in the store this morning there was no one else in the store, no one in the drive thru and they were not BUSY at all and I had waited after I had paid for an approx. 10 minutes or 5-10 minutes. Which is not what I even was calling for.  I was calling because when we were in the store we had inquired about the price of the sausage egg and cheese biscuts but, then ULTIMATELY ordered 2 orders of biscuts and gravy which was the same price. And the Cashier (Spanish speaking) assumed that when we asked for a price that we wanted the biscuts. WHICH WE DID NOT WANT THAT - we wanted the biscuts and gravy. But, she assumed something else and ordered the other thing.  The supervisor was making it a point to illude to that I was LYING about how long I waited. Give me a break! he was no where around earlier. And I know how long I waited and secondly I do not know where he got the idea and training that you call and come off to call a customer a liar and that you argue with them. I have worked in the industry for 15 yrs and THAT IS A CUSTOMER SERVICE no - no.  So I went back in after I discussed the issue with him and I was just going to get the items I ordered. He knew that - and then I walked in and he was like "You have your receipt /" I said I could look for it and such in the car but, it don't change the fact of what I ordered originally.
YES HE TOOK CARE OF THE PROBLEM but, it was just the whole experience and attitude and treating me like I was a liar, arguing with me and even coming off and treating me as such even when I came back.  WON'T BE COMING BACK TO THIS LOCATION at all - OR AT LEAST FOR A LONG TIME.