CVS.COM = BAD EXPERIENCE

Sorry this is a couple of days late in coming.... things have just been crazy busy.... This is something I feel I have to write and let you all know about. I had placed a order on cvs.com over the weekend and Monday morning I was just simply calling to check the status on things and this is what I encountered. ""here is what i have posted on your facebook page just so you can get a whole picture of what and how your employees in your cvs.com call and customer center center are representing cvs by and how they conduct themselves and treat customers. One rep in particular. BAD CUSTOMER SERVICE: I was just on the phone with KYLE one of your CVS.COM call center reps. About an order and he wanted to and attempted to charge my credit card again for a order I placed online on Saturday night and according to him the system rejected my order because there was not a email address attached to my order. We updated the info and he ran my card again and the card was not being authorized because I have other pending and processing transactions on my bank account. So then he starts talking over me and getting real rude, STARTS ARGUING WITH ME ON THE PHONE and getting real nasty and throwing around that he has worked in a bank for 5 years which I really do not care. He was trying to make a charge again on something that can't happen. Even at the beginning at the call he was getting argumentative and defensive and putting words into my mouth saying I didn't want him to help me and then towards the end of the call he was getting real ugly, argumentive, and treating me as the customer like garbage and just he talked it was like he was looking down on me. He refused to let me talk to a supervisor and then said and insisted that one was not available and I had to request a supervisor at least 3 times and right there on the phone a recorded conversation he scoffed and kind of chuckled at the request and then said sure and was just real rude, unprofessional and said "a supervisor is going to tell you the same thing!" and was accusing me of not wanting him to help me and stuff again. He and other reps like him seem to forget that it is the customers that keep them in a job and that they work for us. We do not work for them and to have someone be so rude and unprofessional is unacceptable. I would like the order processed somehow without making another attempt on my card or I WANT MY ORDER CANCELLED. And as a customer something done and dealt with about this rep. Customers do deserve service like this. "

Retraction on Walmart Post from Earlier....

I have and want to offer a follow up and Retraction on my Earlier Walmart post. And it's simple....


"RETRACTION ON EARLIER POST!!! * The pay issue was because the store cut me a check so that is why funds were reversed. So apologies for frustration of my earlier post. Walmart has renewed my faith and trust. Thank You! "

As stated above the issue occurred because they decided to cut me a check rather than do the direct deposit. I have faith and trust that this company is a wonderful, Ethical, and Honest company.

SHAME ON WALMART.....

Something I need to get the word out on....  Today is payday and I had my paycheck directly deposited and then almost as fast as it was directly deposited it was reversed. So dishonest and unethical of walmart.


Here is what I posted on Facebook on their facebook page. This also will be going on Twitter.



"

I Just want to say that I Used to be an associate for you all and well let's see I am no longer with the company. And today being payday I was and still am DUE my final check. I have direct deposit and It was deposited and then YOU ALL TOOK all my paycheck and funds I set up for direct deposit between 2 accounts you took all my pay back out of my checking and savings accounts. Which is now resulti...ng in me being in the negative, and receiving Overdraft fees. I do not UNDERSTAND A COMPANY who does their associates/former associates wrong like that. You deposit money (pay) into a associates account and then take it all back. That is unethical and completely and clearly dishonest. WE earn our money and do not expect on PAYDAY to have our money reversed by WALMART! money we earned and deserve. Also I was a overnight stocker and was told at the time I interviewed and got hired that I would get paid my base pay and a $1 more a hour overnight differential. Well I never got paid my differential and I just got paid my base rate. Another dishonesty.... No wonder among other things you have such high turn over. I want my Paycheck and what I am due and to not have the money reversed.  "

CARL'S JR. IN MAGNA, UTAH = AWESOME....

This Morning my mom and I ran a couple of errands.... We went to the Water Company - Yeah you heard it right- Magna Water to allow them to take some of our money (pay our bill), Went to Smith's to pick up some groceries, and then to continue our routine my mom and I started a couple- few years ago (has it been that long)

Of going to get our favorite which is Bacon, Egg, and Cheese Biscut and a cherry coke (the old favorite used to be though Dr. Pepper).

Anyhow so we go to the Carls Jr. in Magna and anyhow they were really swift, but accurate and polite and really nice (I guess that is the same thing).  And there was a customer in front of me with her daughter and her order was up and she was going out the door. And I guess it was a Store manager or some district or area manager type that was there today because when this one customer was leaving he was real polite and said Hi to the little girl and asked the mom if they could get anything else for her and he then opened the door for her and said "Have a nice day!"

Well I came maybe a couple of minutes behind her (if even that) and by then he was starting to go back to the back behind the counter and he saw me leaving and he came up to me and I had a similar exchange and experience and I was asked if there was anything else they could get me and if I had everything., I replied no and he said "Thank you, have a nice day!"

Talk about Good Service!!!!

SMITH'S..... So Disappointing....

Alright so I have got to tell you... Yesterday Me, my Love, and my mom were out and about and we went to Smith's.  Smith's in Magna, Utah

We went to pick up some items to make Breakfast with right ? Anyhow we select our items and head
to the Checkout line. We went to U-scan and Bryan was scanning or attempting to scan the items. And more than once the system "hung up" and would not let us advance. We were growing frustrated.

We called over the cashier who was at the time working U-scan. And mind you this lady has been with Smith's for at least 15-20 Years maybe more than that. Her name is Kim.

She comes over and I guess because of how long she has worked for the company she has grown Over-confident and Cocky. Because she came over with her little handheld electronic device and we tell her what the troubles were and she proceeds to go on and say

"Well let me tell you and show you what YOUR DOING WRONG!" I am thinking "Excuse me ?"

"We then say it is not our error we are just trying to scan our items and so we can be on our way." She again continues with "Let me finish and show and tell you what you are doing wrong !"

 "You see these 2 items (she is trying to show us on a computer screen/the register) highlighted in blue? that indicates that you pushed a button and have selected to put these items in the cart and or that you have put your items back in the cart!"

 again we say "This is not our error, there is nothing in the cart, we have not moved anything- everything is here on the scale- nothing has been moved."

(Clearly one should be able to see that everything was still on the scale and nothing was in the cart or moved).

To which she replied with "Well I'm not going to argue with you, but that is what your doing wrong."

Your not going to argue with us ? that is exactly what you are doing!

First of all I'm not stupid!!! I know how to use U-scan and I have used Self checkout/u-scan for years., My family and myself has been shopping at Smith's for years.

Secondly.... You never Argue with a customer and you CERTAINLY NEVER- EVER tell and BLAME a customer for anything and your also your equipment not working right.  BAD BUSINESS!!!

It was a miserable trip and a real disappointing experience.

I wrote a letter on Smith's website...

here is all of what i wrote

"My Husband, my mother and myself were in your store this morning. In Magna, Utah the store located at 8055 W 3500 South buying some items and we were using the u-scan. And experienced some problems due to system error. NOT CUSTOMER ERROR. Anyhow we had to call the cashier over 3 times and the last time she came over she (her name is i believe Kim or Kimberly) which has been with smiths for years. She has long brown hair and she is about 5'3. Anyhow she comes over and proceeds to BLAME us for being the reason that the system was not advancing, scanning as it was made to. She was trying to pass off to us that the reason the equipment was not working properly is because we were doing something wrong and doing it wrong. She said and i quote "Well, let me tell you what your doing wrong... you see the items highlighted in blue?" "that says that you are putting items and selecting somehow to put items in your cart and moving them off the scale." When we told her at least 2 or 3 times we hadn't moved anything off the scale and had not put anything back in our cart. She insisted and argued that is why the u-scan wasn't working properly. Was because it was of our ERROR and because of what we were doing wrong. Excuse me we just said it is not us and our error and were not doing anything wrong. Clearly there was nothing in our cart. Everything (all our sacks) were still on the scales. She finally said "well i'm not going to argue with you but, that is why the machine isn't working right is because your doing it wrong." Um, that is exactly what she was doing. She was arguing with the customer, blaming the customer for machine error or what have you and deflecting it onto the customer rather than the equipment and then treating the customer like they are wrong, she is right and that they are the problem and incompetent. She has been with Smiths for years she should know how to deal with customers. And handle these situations and not blame the customer. and she should be providing a positive experience not a terrible one. And should be showing the utmost respect not disrespect.  I have done and used the u-scans for a real long time. I'm not stupid and either is my spouse or family. So I know what I am doing. Just a bad and disappointing experience. Not sure that i want to come back anytime soon. "

My Awesome Scentsy Consultant and Rep. - JANA!!!!

Well this isn't a review on an establishment persay... Yet this particular post is about and showcasing and telling you all about an Absolute Awesome Scentsy rep. She was/is my rep for Scentsy and now Velata, Grace Adele from home in Utah... Jana is the absolute best - I Just love recieving catalogs and her newsletters. Back in the fall of 2011. She was so very sweet to be the absolute first one to send me my very first wedding gift She sent me my purple Warmer and some bars. And every time i need and want something from Scentsy i always give her my business. Most recently as recent as last week I ordered me some Car cirlcles and my very first purchase of Hand soap in the Brand new Layers products line. I ordered on Friday or Saturday and the package arrived on Tuesday i believe. I was sure to put a car circle in all the vehicles of my household members (I.E. My mom in law's car/mine and my hubby's rodeo the three of us share), my saturn, hubby's honda, and brother in law's truck and i still have a few left over. And i ordered and got my hand soap. At first i could not get the pump to work on my hand soap. It was popping off and i couldn't use it. So i let her know and she was in the process and was going to send me a replscement. Well i tried one more time and i had some how fixed the problem and got it to work. So i hurried and told her that i fixed my hand soap problem so nevermind on the replacement soap. As it would not have been right to say nothing and have her send me another one. I have french lavender Layers (by Scentsy) hand soap and it smells so good. My point is though Jana always is encouraging me and inviting me to join her scentsy team. Even when money is a issue right now she is always saying whenever your ready i would love to have you on my team. She always takes care of you as a friend and customer and she has a quick response time when you send her a message and contact her. It's 3 hours at the most rather than having to wait days and days to get a response. JANA YOUR THE BEST!!!! THANK YOU FOR BEING A AWESOME SCENTSY REP.

TACO BELL

I went by Taco Bell today down here in Mesquite.... What can i say??? Nothing but GOOD and Awesome service. I went in there and Ordered me 2 - 5 Layer Burrito's and a Large Dr. Pepper. From the time i entered, placed my order, recieved my order was a total of 5-7 MINUTES from when i walked in till i walked out. Such awift, accurate, wonderful service. KUDO'S to the crew of Taco bell located on Cartwright and belt line (approx) here in Mesquite, TX!!!! I definately will be back!!!!