Intermountain Healthcare (IHC)

So disappointed with their Phone reps or 1 in particular in their financial services. I just called can't remember the gal's name and to be honest not sure she even said what her name was.  Anyhow i simply was calling just to report that i would be making a payment on a couple of my accounts i would be making a appointment in the morning or tomorrow. The lady was SNIPPY as hell!, she was spending some good time talking over me but, that is not the worse part the worse part in my view is when she started to seemingly raise her tone of voice (at least it seemed that way to me), started getting argumentitive and making me feel like a piece of crap and trash. She going on about a new date of service that came in 6 days ago when i did not care about that. I just wanted to make it known i was going to be making a payment(S) tomorrow. Also going on something about collections. NOT WHAT I CALLED for. She assumed and was assuming i was asking to be put on a payment plan when i was not. I know how the system works. Remarks like "Ok well i am just trying to do my job" "And i am just trying to accomplish explaining how things work" blah blah blah and not really listening or giving a damn about what i as a customer was saying and fulfilling my request of notating an account about a payment. She in my opinion was unprofessional, insubordnate etc. So disappointing!!! and another thing disappoint OVERALL is that these people are unwilling to set people up on payment plans without payments less than $25 to start. Seriously disappointing and we as the paitents have struggles financially and we need help and if we didn't need help we would not request a payment plan.  think things need to be implemented and changed in those ways. Just sayin

CARLS JR - 3555 W 3500 SOUTH

So my daughter and I went to get 2 orders of biscuts and gravy, and 4 cinnamon pull aparts. Well we got the cinnamon pull apart's and surprise 2 bacon, egg and chesse biscuts instead OF WHAT WE ORDERED and that being the Biscuts and gravy. When I called back the 1st time I called no one answered. Then I called back a 2nd time a guy who is a supervisor and I believe his name is Luciano or something like that. I told him what happened also the fact that when I was there in the store this morning there was no one else in the store, no one in the drive thru and they were not BUSY at all and I had waited after I had paid for an approx. 10 minutes or 5-10 minutes. Which is not what I even was calling for.  I was calling because when we were in the store we had inquired about the price of the sausage egg and cheese biscuts but, then ULTIMATELY ordered 2 orders of biscuts and gravy which was the same price. And the Cashier (Spanish speaking) assumed that when we asked for a price that we wanted the biscuts. WHICH WE DID NOT WANT THAT - we wanted the biscuts and gravy. But, she assumed something else and ordered the other thing.  The supervisor was making it a point to illude to that I was LYING about how long I waited. Give me a break! he was no where around earlier. And I know how long I waited and secondly I do not know where he got the idea and training that you call and come off to call a customer a liar and that you argue with them. I have worked in the industry for 15 yrs and THAT IS A CUSTOMER SERVICE no - no.  So I went back in after I discussed the issue with him and I was just going to get the items I ordered. He knew that - and then I walked in and he was like "You have your receipt /" I said I could look for it and such in the car but, it don't change the fact of what I ordered originally.
YES HE TOOK CARE OF THE PROBLEM but, it was just the whole experience and attitude and treating me like I was a liar, arguing with me and even coming off and treating me as such even when I came back.  WON'T BE COMING BACK TO THIS LOCATION at all - OR AT LEAST FOR A LONG TIME.

MEASURE CONSUMER PERSPECTIVES = LACK OF COMMUNICATION AND NOT PAYING

What I wrote to Measure Consumer Perspectives

I am annoyed and aggravated with you all. I did the following shop on December 19th "2013-12-19 14:28 T-Mobile 2013 - ...2 T-Mobile 8393 3616 WEST 3500 SOUTH #B WEST VALLEY CITY 84120 15.00 15.00 USD Hold Pay " I am now just finding out that It was rejected I likely will not get paid. I was never in anyway notified it was rejected. And then another shop I did on January 4th, 2014 - "6706 - SOUTH TOWNE CENTER #2 10450 S STATE ST, SPC K06 SANDY, UT 84070 " Allegedly it was returned for errors and I never had any communication saying I needed to correct errors on the report so I could get paid. Now the shops were reassigned and I am not going to get paid and my time and effort was waisted. How is this lack of communication right? and how is it right that I did not know there were any kind of issues and so I did not have a opportunity to fix anything so I loose out and NOW I WON'T get paid. I think I should get paid something for my time and effort and because they were done and submitted. THIS IS COMPLETELY WRONG!See More

 

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Texas title and Pay Day loan

Texas title and Pay Day loan

Never do business with this company..... Especially not the branch located in Plano @ 1414 Jupiter Rd.
 My husband did a title loan on his Honda and in the meantime it got hit while parked in front of my mother in law's home down in mesquite, TX

 

 AND Nationwide Insurance who handled our claim was also dealing with Texas Title loan. The branch in Plano, TX on Jupiter rd. and the branch manager of that store Guranteed to Nationwide that the balance was $726.51 and signed off on it. This was back in August and i...t is now January 2014 and my Mother in law the other day got correspondence from Texas title loan asking for more money even after getting payment of the amount and balance they told nationwide was owed and after they were paid and are refusing to release the title and want more money. Will be going to the division of consumer protection and the BBB (Better business bureau).http://www.texas514cash.com/locator/

SMITH'S- AWESOME EXPERIENCE THIS MORNING....

This is a Post I wrote on the Facebook page of Smith's Food and Drug.

I wanted to share it with you all and here....



Hey I just wanted to write and give a compliment to an Associate in your Smiths Store in Magna, Utah located @ 8055 W 3500 South - Anyhow I was doing some shopping and I was looking for assistance in the dairy area (where the cottage cheese and other items are located).  I could not find anyone but, did notice that there was a meat department associate close by so I asked her if she could find someone to help me. She took it a step further. She took interest in what I was looking for and I pointed it out, she then went to see if there was any in the back room after taking down the upc number. She did not find any so she came back and told me and then pointed out that there was one of the other ones (brands) I think it was another Kroger brand one and she honored the price and gave me the cottage cheese that was at the higher price for the sale price because the ones on sale was not in stock! WHAT AWESOME SERVICE!!!! Will definitely be returning! Just love smiths and Kroger. Her name is Cindy!  Thanks so much!




Response back from Smith's

"Smith's Food and Drug Stores Wow! Thank you for the kind words, Heidi. We love hearing these amazing stories. We will be sure to pass your praise on to the store and back to Cindy. Thank you and have a great day. "

RED ROBIN.....

A Message and in this case this will be my review on my experience at Red Robin today

06/21/13



Yeah so i went into your resturaunt in West Valley City, Utah and redeemed my birthday burger. I came in contact with a employee who was kind of new so he got a manager to come and assist. The manager saw my coupon and Started to make a point about "Well, we normally require you (the guest) to dine in to have this coupon honored but, i will do this - this time. To which i replied you know what ? i have never had this problem accept 1 other time several years ago when they tried to not honor it. And i did talk to a manager at that time and he assured me it is not a problem or even required and that you all can easily do it as take outs." and again he replied and said "well the manager at the time probably didn't worry about it at the time and i won't now but, that is what we normally require."
Are you all serious ? If you are going to have a loyalty/eclub that gives your valued "guests" a "gift on their birthday!" with the exception of a Due date. If you are going to offer in this case a "Free birthday burger! " Then JUST GIVE IT TO THE CUSTOMER'S.  Without "Strings attached" or requirements like "you have to dine in to get your gift!" What ? what is that? I also believe that needs to be changed. And like stated if your going to give a customer something then give it to them. Do not decide for your guests how they will get it honored. It should be our choice  (the customer's) if we want to eat it there or take it home with us. Not your's. You know it is not the dining in that bothers me. It is the principle of the matter and of having a resturaunt decide and attach strings to how we get our coupons redeemed.

Check out my review for the READING KINGDOM READING AND WRITING PROGRAM

Please check out my review i posted on my blog Saving with Heidi  via http://savingwithheidi.blogspot.com/2013/06/reading-kingdom-reading-and-writing.html

before you invest....